Terms & Conditions

Terms and Conditions of Booking for Cartier World Travel, Australia Pacific Vacations & Coach Australia Group
ABN: 20853668662

Quotes, Rates and Price Variations

Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, Cruise Liners, and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings – Deposits & Final Payments

Bookings travelling more than 45 days out will be required to pay a non-refundable deposit of 10% of the full fare at the time of confirmation with the balance owing payable 60 days prior to travel (the “due date”). Prior to the due date, the balance owing may be paid by credit card, or you may transfer into our bank account directly to avoid card fees. We will email you a final payment reminder. Travel vouchers and booking confirmations cannot be issued until final payment is received. If you fail to pay by the due date, we reserve the right to automatically charge the credit card provided to complete the final payment. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking.

Group Bookings/Quotes

An initial 10% of the full price is required immediately on booking to secure accommodation and ground content. The remainder of ground content is to be paid 90 days prior to departure. Should flights and other suppliers be included in the itinerary, full payment is due at the time of booking.

Events & Block-out periods

As per group bookings conditions.

Bookings made less than 45 days prior to travel

Bookings made within 45 days of travel are payable in full by credit card only.

Airline Bookings

Airlines are instant purchase, and Airlines require full payment upfront by credit card only. We are unable to accept direct deposits for airline purchases.

Card Fees

Please note that a card fee will be applied automatically to credit card payment amounts: 1.6% – MasterCard, Visa / 2% – American Express.

This fee covers a range of costs associated with processing bookings paid for by credit card including bank fees, card merchant fees charged by the credit card companies, airline & hotel payment fees, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimize credit card fraud, credit card chargebacks, associated fees and in line with all guidelines.

Direct Deposit

There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions

By providing your credit card details and accepting our Terms & Conditions, you authorise Cartier World Travel or associated businesses to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement (DDRSA) as amended from time to time. Your bank or credit card provider may apply currency conversion fees. Credit cards are required to secure bookings if you are travelling within 14 days.

Standard Cancellation Policy

• Bookings cancelled inside 30 days prior to travel are non-refundable.
• Deposited bookings cancelled 30 or more days prior to travel – 10% is non-refundable PLUS you will be charged any cancellation fees that are levied by the hotel, airline or other suppliers.
• Fully paid bookings cancelled 30 days or more prior to travel – 10% is non-refundable PLUS you will be charged any cancellation fees that are levied by the hotel, airline or other suppliers.
• American Express refunds will be less 2% as American Express keeps the credit card fee. All other card companies refund the fee.
• Cancellations must be in writing and should be addressed to the Consultant handling the booking. If a credit has been approved, it is valid for 6 months from the date the cancellation was made.

Flight Cancellation Policy

Flights booked are governed by the terms and conditions of the airfare you purchased, and are determined by the Airline. In most cases, airfares are fully non-refundable and non-transferable. Airline charges or part or full cancellation fees may apply to your airfare. A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions

Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees

Any amendments made to confirmed bookings will incur a fee; bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Late Booking Fees

A late booking fee of A$50.00 can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.

Credit Card Chargeback Fees

Any fees charged to Cartier World Travel by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder’s credit card will be charged to the cardholder. This fee is non-refundable.

Change of Itinerary After Holiday Has Commenced

Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds

All refund requests must be in writing and made direct to Cartier World Travel and associated businesses. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel insurance. A $50 processing fee applies to all approved refunds. No refund will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents

Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Cartier World Travel, APV and CAG during or just after the event to allow us an opportunity to rectify the situation or provide assistance.

General

• Validity of Rates: Prices are valid for the dates indicated.
• Currency: All rates are quoted in Australian Dollars, or as otherwise indicated.
• Children’s Rates: Children’s rates are based on sharing a room with adults and using existing bedding. Cost for additional bedding and rollaway are available on request.
• Payment Options: Cartier World Travel offers a secure server for your credit card payments. Alternatively, you can scan and send through your credit card details to us, send a cheque or make a direct deposit.
• Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s) & accommodation and all other travel arrangements.
• Flights: Airfares show instant availability and fares at the time of quoting however we will not proceed with booking flights until your accommodation is confirmed. This is to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes.
• Check in / Check Out Times: These vary according to operator. Generally, your accommodation check-in is 2pm. Please note that most properties will require a credit card authorization on check-in and may need to see photo identification. In the instance you don’t have a credit card usually a cash bond will be required.
• Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.

The above is the standard T&C and additional T&C may be included in your travel documentation.